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NorthShore Store · Live operations

What is happening on the storefront right now, and which incidents need attention?

Operational
Storefront Availability 99.98% · 1h
Checkout p95 612 ms · SLA 500 ms
Payments Error rate 1.4% · SLA 0.5%
Search p95 84 ms · SLA 200 ms
Orders / min last 1 min
184
12%vs hour avg
Hour avg: 164
Order events · 12s ago
Conversion rolling 5 min
3.42%
0.18 ppvs hour avg
Hour avg: 3.60%
Funnel events · 8s ago
AOV rolling 5 min
$87.20
2.4%vs hour avg
Hour avg: $85.18
Order events · 12s ago
Cart abandonment rolling 30 min
68.4%
3.1 ppvs hour avg
Up since checkout latency spike
Funnel events · 8s ago

Is checkout latency breaching SLA, and when did the regression start?

milliseconds · last 60 minutes · p50 / p95 / p99 · dashed line = SLA 500 ms

Source: APM · checkout-svc·

Active alerts (sorted by severity)

Severity Started System Signal Value SLA Owner Status
P1 · Critical 14:08 (12 min ago) payments-eu Authorization error rate 1.40% 0.50% @a-novak Investigating
P2 · High 14:14 (6 min ago) checkout-svc p95 latency 612 ms 500 ms @m-kowal Acknowledged
P3 · Low 13:58 (22 min ago) cdn-image Cache hit ratio 82% 90% @k-ito Monitoring
P3 · Low 13:42 (38 min ago) email-worker Queue depth 1,840 1,000 @j-perez Auto-recovering
Source: PagerDuty · Alertmanager·

SLA thresholds defined in runbook RB-CHECKOUT-2026-Q1. Latency percentiles are computed over 1-minute tumbling windows. Auto-refresh: pulls last 60 minutes every 30 seconds. P1 alerts page on-call directly via PagerDuty.